Frequently Asked Questions
We are here to help in any way we can. Below you can find answers to common questions you may have about your visit, the animals in our care, and tour planning.
How long does a tour last?
Our tours range from one hour to an hour and a half in length.
What does a tour consist of?
Your tour guide will take you on a walk around the entire perimeter of the sanctuary so you will see every one of our animals. You will learn about each species of animal we have, their specific stories, and the conservation issues they are facing both in captivity and in the wild, all while enjoying viewing these gorgeous creatures in their day to day behavior.
Are your pathways wheelchair accessible?
Yes. We also have several wheelchairs on site that are available for guests.
Are the tours safe?
Yes. All the animals are separated by secure and locked fences that only select volunteers have access to. The public is kept at a safe and supervised distance from our animals at all times.
Do we get to pet or feed the animals?
Under no circumstances can a non-volunteer interact with the animals in any capacity. We do offer public viewings of feedings on Saturday and Sunday, but members of the public do not partake in the feeding aside from observation.
How much walking is involved?
The tour path is about a quarter mile long.
What is your weather policy for tours?
Tours continue in rain and snow. Guests can receive a full refund or reschedule if they do not want to take a tour due to weather. Tours are only cancelled for severe weather or unsafe conditions.
What forms of payment do you accept?
We accept cash, card, and check. We also have contactless forms of payment such as Apple Pay and Google Pay.
If we come on the weekend do we get a guided tour or are we free to walk around on our own?
Guests are only able to walk the grounds when on a guided tour with one of our experienced volunteer tour guides.
Can we bring our pets?
Pets are not allowed. Only service animals can be taken on our tours.
How many and what type of animals do you have?
Animal counts and species can change over time. Contact Cedar Cove for the most current information.
Can we bring our lunch to stay and eat after the tour?
Yes. You are welcome to eat at the picnic tables outside the main building. However, you cannot stay and eat in the courtyards or anywhere else where our animals are visible.
How far in advance can we schedule a tour?
You can book up to a year in advance.
Is it something small children would enjoy?
Definitely. The sanctuary is both safe and fun for children and families.
Do we need to book a reservation in advance?
Booking in advance is recommended but not required. Walk-ins are welcome but there is always a chance the soonest tour will be fully booked.
When are the weekend feedings?
Both Saturday and Sunday feedings are at 2:00pm. Book a 1:30pm, 1:00pm, or 12:30pm tour to view a weekend feeding.